It's easy for any hearing clinic to say they're the best, to use words like "caring," "professional," and "state-of-the-art" until those words mean absolutely nothing.  

So, we decided to let our patients do the talking instead. 

We recently surveyed the people who matter most: you, the patients who've sat in our chair, had their hearing tested, tried our technology, and trusted us with something as personal and important as their hearing health.  

We asked you to be honest and to be specific, and we promised to share the results, good or bad. Here's what you told us… 

The Numbers First 

We surveyed our patients. Here's what the data shows: 

Overall experience: 89% said their experience was better than expected. 

"Better than expected" isn't just a nice thing to say. It means we exceeded what you already hoped for when you walked through our door, even though our reputation and reviews are well established. That matters to us. 

Communication: 78% said our communication was beyond expectation. 

Everyone else said it was exactly what they expected: professional and clear. We’re glad that our reputation precedes us when it comes to expecting the best! 

Quality of care: 91% rated the quality of care they received as far better than expected. 

Every single patient rated quality of care at or above expectation; whether you came in knowing what was to happen or you had no idea what happens during a hearing assessment, you appreciated that we not only met expectations but exceeded them. 

Loyalty: 78% told us we are their only hearing care provider. You haven't felt the need to look elsewhere, and even though some had visited other practices before finding us, we’ve been your one and only ever since. 

What Patients Say When Talking to a Friend 

We asked a simple question: "If you were describing your experience working with us to a friend, what would you say?" 

No multiple choice, star ratings, just your own words, exactly as you told them to us. 

Here's a selection: 

• "Top notch, recommended by my physician and I know why. Every step courteous and professional and well-informed on advances in hearing aid devices." 

• "They listen well – you are never ignored." 

• "I have recommended Dr. Board to several of my coworkers. All of them tell me how great she is at her job." 

• "Outstanding, friendly, up to date with new technology, and always available." 

• "Very professional and thorough and kind!" 

• "I wouldn't change a thing. My appointment was on time, and Dr. Board was extremely friendly and professional." 

• "It is an A plus." 

• "Take full advantage of every opportunity to be seen by Dr. Tracy Board." 

• "It was a great experience and solved my earwax issue." 

• "Service oriented – works with the patient." 

The Question That Tells You Everything 

We also asked: "If you could wave a magic wand and change one thing about your experience, what would it be?" 

It's the question that tends to reveal the most, and we wanted to hear it, whatever the answer. 

Here's what many of our patients actually said: 

• "Can't think of even one thing." 

• "Nothing – everyone is helpful, polite, very friendly, and easy to talk to." 

• "Keep doing what you're doing." 

• "I'm 100% satisfied with the service." 

• "I wouldn't change a thing." 

• "Can't think of anything." 

• "Nothing." 

Yes, some patients raised practical things: the cost of hearing care (a real and fair concern in this industry), a wish for more frequent appointments, and a note about free batteries no longer being available. We hear that and we take it seriously. 

But the overwhelming response to "What would you change?" was: not much. That means something to us, and we hope it means something to you too. 

Who We've Helped 

Patients across our San Antonio community come to us for different reasons and different needs.  

Among those who responded, patients had come to us for hearing evaluations, hearing aid fittings and ongoing support, earwax removal, hearing aid repairs, and pediatric services. 

We're not a one-size-fits-all operation. Every patient has a different story, different ears, and different concerns. Our job is to meet each of you exactly where you are and help you get back to what matters most: hearing the life you love! 

Why We're Sharing This 

If you're on the fence about booking an appointment, or if you're wondering whether we're the right fit, whether we're worth your time, or whether we'll actually listen and take care of you, you deserve the clearest possible picture before you decide. 

Not a glossy brochure or a tagline. Real feedback from real patients who trusted us with their hearing health and were kind enough to share their experience. 

We're proud of what they said. But more than that, we're grateful for it. If you'd like to experience it for yourself, we'd love to hear from you! 

Contact us at Audicles Hearing Services today to get started on your hearing health journey, knowing that fellow community members across San Antonio continue to trust in us for their best hearing health, and you can, too.