For over 75 years, Audicles has helped families restore their hearing with state-of-the-art technology. We’ve stayed at the forefront of medical research to offer the highest quality sound.

Now, we want to extend that high level of care to our patients, even when they can’t come into the office.

We created Virtual Audicles, a teleaudiology service, which means patients can have a hearing consultation via video calls during COVID-19.

Safety and comfort are the top priorities in our practice, so we’re also offering that service permanently.

In addition, we’re helping patients remotely with the ReSound Smart/Smart 3D app. This is a wonderful tool that allows you to adjust your hearing aids from anywhere. That means your doctor can customize your hearing aid settings without you leaving the comfort of home.

The Assist feature lets us receive information from your device and send updated settings for you to try. ReSound technology is new to many patients, so we’ve compiled some simple tips on how to troubleshoot it.

With our Virtual Audicles visits and ReSound Assist, we can meet your hearing needs no matter where you are. We hope that provides the comfort you deserve. As always, if you have any questions, we’re here to help!

Set Your Phone Up to Connect

  1. Start by turning your phone on and going to the “Settings” menu.
  2. From there, select “Bluetooth” and make sure it’s turned on.
  3. Go back to “Settings” and select “Accessibility.”
  4. Then scroll down and select “Hearing Devices.”
  5. If it’s your first time connecting, skip steps 6 and 7 and go to the next section.
  6. If you’ve connected before, choose your hearing aids under “Hearing Devices.”
  7. Scroll down and click “Forget this Device” and move on to the next section.

Connect Your Phone With Your Hearing Aids

  1. Once you’ve chosen “Forget this Device,” or if it’s your first time connecting, turn your hearing aids off.
  2. Remove the batteries from your hearing aids or place rechargeable aids on the charger.
  3. Turn your hearing aids back on and replace the batteries or remove them from the charger.
  4. Go to “Settings” on your phone, click “Hearing Devices,” and wait for your hearing aids to pop up.
  5. Press the prompt that says “Triple-click the Home button at any time to show hearing device options.”
  6. Wait for a “Bluetooth Pairing Request.”
  7. Select “Pair,” and then select it again if you have two hearing aids.

Things to Try if ReSound Still Doesn’t Work

  1. Turn your phone off and back on.
  2. Turn Bluetooth off and back on.
  3. Close and reopen the ReSound App.
  4. Delete the ReSound App and re-download it.
  5. Turn “Demo Mode” on and off on the ReSound App under the “More” tab.
  6. Make sure Bluetooth is allowed in your ReSound App under “Settings.”
  7. Close all other Apps and then reopen ReSound.
  8. Perform any software updates your phone recommends.

Receive Assistance Directly to Your Phone

With ReSound Assist, you receive our compassionate care right through your phone. Simply send a description of your hearing issue through the App, and we’ll receive your request and a recording of your current settings. Then we send precise adjustments directly to your App. All you have to do is place your phone and hearing aids close together and click “Install” to update your settings. You can let us know how it’s working with the “Rate My Sound” feature. Or, if you require further assistance, please call us at 210-820-0525 or click here to schedule a Virtual Audicles consultation.
We look forward to perfecting your hearing with ReSound Assist!

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Dr. Tracy Board Doctor of Audiology

Dr. Tracy Board Doctor of Audiology

Dr. Board began her career in audiology after completing her undergraduate degree at The University of Texas at Austin and the doctoral program at The University of Texas at Dallas. She has been fortunate to work in a plethora of healthcare and educational settings. As a result, she has perfected the art of effective adult and pediatric treatment. When she is not at the clinic, Dr. Board works directly with her state and national organizations to not only improve the quality of audiological healthcare in Texas, but also to advocate for her patients.
What Was Betty's First Experience at Audicles Like ...
“My first sign of hearing loss was gradually realizing that I couldn’t hear and was missing too much. My first impressions of Audicles were that I would recommend them, they had a good reputation and local. I knew that I needed help and found them very easy to work with, very thorough and very likable. Hearing aids have impacted my life a great deal, I was missing too much of what was going on. My advice to anybody considering visiting Audicles would be that they’re an excellent choice and I think they would be very happy with them.”
Betty P.
What Would Brian Rate Audicles Out of 10? ...
“I first realized I had signs of hearing loss in the early 90’s, my biggest fear at the time was having to wear hearing aids and feeling old and deaf. I went to visit Audicles and if I had to rate my first impressions on a scale of 1 to 10 I would give them a 12+. From day one of having my hearing aids, everything changed, when I take them off the world goes to only 50% hearing, so they really have positively impacted my life. I always recommend Audicles so if you are considering visiting, I would highly recommend and refer Audicles and Tracey Board.”
Brian O.
Dr. Watson’s passion to help kids hear better was very heartwarming ...
“My first signs of hearing loss started in 3rd grade, I had problems with my teacher, which in turn led to having a hearing test, which found high frequency hearing loss in my left ear. Audicles made me feel very comfortable right from the start and Dr. Watson’s passion to help kids hear better was very heartwarming, enough to keep me as a patient for 30+ years. My hearing aids have become a true blessing as I have gotten older, if you are considering visiting Audicles, don’t wait! They truly go above and beyond to help you.”
Donald Kotzer
What Happened at 4 Year Old Hunter's First Appointment ...
“Hunter was just four years old when we found out he had a profound hearing loss in both ears and as his parents we were so worried Hunter would have to live with this disability and would always be considered different. As soon as his hearing aids were turned on, he ran to the window and said “trucks.” He could hear the traffic for the first time. When we got home to his Memi’s house, he could hear the peacocks and he was so excited … it was priceless. The impact hearing aids have had on Hunter’s life is incredible, Hunter says “I am able to live a normal life and communicate easily with my family and friends. I love to hunt and fish, which are two things I can do better when I can hear.” For anybody considering visiting Audicles, we would not consider taking Hunter anywhere else, they are the most caring people you will ever meet. We love Dr. Board and all of the staff, they are extremely helpful and welcoming at all times.”
Hunter Brown
Isaac First Visited Audicles as a Little Kid ...
“My first signs of hearing loss came when I was a little kid, I was really happy when I visited Audicles for my first appointment. Hearing Aids have had a really good impact on my life, I can hear everything! I would definitely encourage anybody considering visiting Audicles to go.”
Isaac Leos
She Always Made Me Feel Like I Belonged ...
“I was only two when signs of hearing loss were detected so I don’t remember my first appointment, but one of my earliest memories was visiting Dr. Jane with my grandpa. She always made me feel like I belonged and always greeted me with a smile and a hug. My first impressions of Audicles were awesome, I remember sitting in the hearing booth thinking I was in a spaceship! The impact hearing aids have had on my life is indescribable, I would not be where I am without the help of Audicles, Dr. Jane went above and beyond to help me. I would say to anybody considering visiting Audicles, what are you waiting for?”
Jaret Gunn
There is Never a Better Time to Do It Than The Present ...
“I noticed the first signs of hearing loss at work, as I work with children in my teaching job, I found it harder and harder to hear them. My family were also giving me a hard time about the TV volume. I was so ready to increase my quality of life and not miss anything so I had no fears about visiting Audicles for my first appointment. I was made to feel right at home! They were professional, kind, patient and explained everything. Hearing aids have impacted my life in a big way, I can hear my grandchildren. I have been able to use mics and the technology offered for a variety of purposes was all for the good. If you are considering visiting Audicles, just do it! There is never a better time than the present. What do you have to lose?”
Kim M.
My First Signs of Hearing Loss Were ...
“I was really pleased with my first visit to Audicles, first impressions were very good, everyone is very nice and helpful. Wearing hearing aids has positively impacted my life as I can hear things now that I did not realize I was missing. If you are considering visiting Audicles I would say to go, you can’t find a better service.”
Loretta Anton