With three Costco stores in San Antonio, we are occasionally asked what the difference is between working with a private practice like us compared to purchasing hearing devices from them.

That’s why we have created this article to help you to understand the differences and choose which option is right for you based on your unique circumstances.

But before we share the big differences, there is a fundamental mismatch. That is that we don’t just “sell” hearing aids; we instead focus on delivering the highest level of hearing care.

You could compare it to dentistry – you could buy a teeth whitening kit with some basic support, or you could work with a team of dentists who are passionate about getting the best possible result for you.

This makes the comparison slightly difficult.

However, to give you a side-by-side comparison of the differences, we have developed this chart that shares the benefits of working with Audicles Hearing Services compared to Costco.

We hope it’s helpful.

The first big difference is the repair warranty and loss and damage warranty.

This is the protection that you receive when you invest in your hearing devices, with Costco offering two years for “Loss & Damage” and three years for “Repairs,” compared to Audicles that provide four years on both (on all premium technology).

By partnering with Audicles, you also qualify for our “Guaranteed Promise of Service” – this ensures that you access our 10-step promise that includes complimentary batteries for life, 30-day risk-free guarantee, and instant financing options (plus much more).

However, one of the key reasons that many people go to Costco is for low prices.

With good technology from $1,119, it’s the right option for many people that are limited by their budget.

Yet Audicles also has great priced options available and is proud to offer “Better Hearing 4 Life” that allows you to step into better hearing for $99/month without any finance checks, credit, or large out-of-pocket expenses. Both offer strong options.

Audicles also have payment plans available and offers “Fully Managed Insurance Benefits,which means that we’ll be able to contact your insurance company on your behalf and maximize your benefits, reducing or removing your out-of-pocket expense.

Another big difference is the Trade-in Value.

This is where Audicles will offer you $1000 off when you upgrade your hearing technology (within 48 months), whereas, with Costco, you have to start again and reinvest in full.

Audicles also offers “Virtual Appointments and “Remote Support On-Demand,” which means that we’re able to support patients remotely, adjust their devices, and provide on-demand support through a tap of a button from anywhere in the world, Costco does not offer this option.

This means that you don’t have to travel for non-essential appointments and can receive advanced hearing care from the comfort of your own home.

In summary, the most important thing to us is that you address your hearing challenges wherever you decide to do that.

We hope that this article helps highlight some of the key differences between working with a private group of audiologists like us compared to Costco.

If you have any questions or need any further clarification, then we’re here to help. You can call us at 210-820-0525.

Do you know somebody that needs to see this? Why not share it?

Dr. Tracy Board Doctor of Audiology

Dr. Tracy Board Doctor of Audiology

Dr. Board began her career in audiology after completing her undergraduate degree at The University of Texas at Austin and the doctoral program at The University of Texas at Dallas. She has been fortunate to work in a plethora of healthcare and educational settings. As a result, she has perfected the art of effective adult and pediatric treatment. When she is not at the clinic, Dr. Board works directly with her state and national organizations to not only improve the quality of audiological healthcare in Texas, but also to advocate for her patients.
What Was Betty's First Experience at Audicles Like ...
“My first sign of hearing loss was gradually realizing that I couldn’t hear and was missing too much. My first impressions of Audicles were that I would recommend them, they had a good reputation and local. I knew that I needed help and found them very easy to work with, very thorough and very likable. Hearing aids have impacted my life a great deal, I was missing too much of what was going on. My advice to anybody considering visiting Audicles would be that they’re an excellent choice and I think they would be very happy with them.”
Betty P.
What Would Brian Rate Audicles Out of 10? ...
“I first realized I had signs of hearing loss in the early 90’s, my biggest fear at the time was having to wear hearing aids and feeling old and deaf. I went to visit Audicles and if I had to rate my first impressions on a scale of 1 to 10 I would give them a 12+. From day one of having my hearing aids, everything changed, when I take them off the world goes to only 50% hearing, so they really have positively impacted my life. I always recommend Audicles so if you are considering visiting, I would highly recommend and refer Audicles and Tracey Board.”
Brian O.
Dr. Watson’s passion to help kids hear better was very heartwarming ...
“My first signs of hearing loss started in 3rd grade, I had problems with my teacher, which in turn led to having a hearing test, which found high frequency hearing loss in my left ear. Audicles made me feel very comfortable right from the start and Dr. Watson’s passion to help kids hear better was very heartwarming, enough to keep me as a patient for 30+ years. My hearing aids have become a true blessing as I have gotten older, if you are considering visiting Audicles, don’t wait! They truly go above and beyond to help you.”
Donald Kotzer
What Happened at 4 Year Old Hunter's First Appointment ...
“Hunter was just four years old when we found out he had a profound hearing loss in both ears and as his parents we were so worried Hunter would have to live with this disability and would always be considered different. As soon as his hearing aids were turned on, he ran to the window and said “trucks.” He could hear the traffic for the first time. When we got home to his Memi’s house, he could hear the peacocks and he was so excited … it was priceless. The impact hearing aids have had on Hunter’s life is incredible, Hunter says “I am able to live a normal life and communicate easily with my family and friends. I love to hunt and fish, which are two things I can do better when I can hear.” For anybody considering visiting Audicles, we would not consider taking Hunter anywhere else, they are the most caring people you will ever meet. We love Dr. Board and all of the staff, they are extremely helpful and welcoming at all times.”
Hunter Brown
Isaac First Visited Audicles as a Little Kid ...
“My first signs of hearing loss came when I was a little kid, I was really happy when I visited Audicles for my first appointment. Hearing Aids have had a really good impact on my life, I can hear everything! I would definitely encourage anybody considering visiting Audicles to go.”
Isaac Leos
She Always Made Me Feel Like I Belonged ...
“I was only two when signs of hearing loss were detected so I don’t remember my first appointment, but one of my earliest memories was visiting Dr. Jane with my grandpa. She always made me feel like I belonged and always greeted me with a smile and a hug. My first impressions of Audicles were awesome, I remember sitting in the hearing booth thinking I was in a spaceship! The impact hearing aids have had on my life is indescribable, I would not be where I am without the help of Audicles, Dr. Jane went above and beyond to help me. I would say to anybody considering visiting Audicles, what are you waiting for?”
Jaret Gunn
There is Never a Better Time to Do It Than The Present ...
“I noticed the first signs of hearing loss at work, as I work with children in my teaching job, I found it harder and harder to hear them. My family were also giving me a hard time about the TV volume. I was so ready to increase my quality of life and not miss anything so I had no fears about visiting Audicles for my first appointment. I was made to feel right at home! They were professional, kind, patient and explained everything. Hearing aids have impacted my life in a big way, I can hear my grandchildren. I have been able to use mics and the technology offered for a variety of purposes was all for the good. If you are considering visiting Audicles, just do it! There is never a better time than the present. What do you have to lose?”
Kim M.
My First Signs of Hearing Loss Were ...
“I was really pleased with my first visit to Audicles, first impressions were very good, everyone is very nice and helpful. Wearing hearing aids has positively impacted my life as I can hear things now that I did not realize I was missing. If you are considering visiting Audicles I would say to go, you can’t find a better service.”
Loretta Anton